
Ok, now I do sound like an 80 years old grandma with all those complaints, but don’t we all want the same thing? to be given the exact service we’re paying for? Aramex keeps on testing my patience with their mishaps of which I know many of you faithful readers have experienced; delays, confusions, overpricing and the list is on.
I’ve just ordered a 15″ MacBook Pro from amazon along with 8GB DDR3 RAMs and both were shipped from Amazon on the same day, received at the Aramex NY facility the next day and shipped from there again on the same day, just to “suddenly” realize one of them reached here before the other… how come?! I’mm not even gonna talk about the lack of e-mail notifications of the whole process!
Anyho, I’ve called Aramex, took 15 mins for them to answer my call, asked them why my orders were separated along the shipping process, why am I being “fully charged” for both orders instead of being consolidated as per procedure and WHY am I receiving one order before the other? Well, the list of whys goes on but we still bite our tongues and shut up because they’re among the very few who provide this kind of service… but for how long?
I really hope they set their services straight instead of blaming everything on the Ministry and Customs, the least Aramex could do is arrive to some sort of an agreement with the Customs instead of passing on the complaints to us. Last I heard we ARE the customers.