I really liked Abyat… At first that is, NOT ANYMORE! when everyone in the showroom just kept flocking on me and sell me the items I wanted with promises made like breathing air!

Unfortunately that didn’t last for long. I’m currently rebuilding an apartment with new everything, I thought I could save myself some headache and chose to go with Abyat since they basically have everything I needed under a single roof; and the quality of the products isn’t bad either, so why not? I’ve bought KD6,500+ worth of furniture, ceramics, kitchen equipment and the whole nine yards.

The ceramics were received alright, the lights, paint, bathrooms, except for the kitchen… oh evil evil kitchen!

I have to say my experience with the Kitchen delivery and installation department is one of the worst I’ve ever had. 

Let alone the fact that when placing an order, it would take around a month for it to be made (they said it gets shipped from Europe… I doubt it).

Anyways, on the 14th of August, Abyat made the delivery and installed the kitchen support and couldn’t complete the installation because they “Forgot” the doors and the fridge’s side panels and that the refrigerator’s door they brought has been built with mistakes. and They told me they’ll be back the next day to finish the job. And… you guessed it! they didn’t show up, I called and they said the next day, again and again and again. and it’s the 28th of August now and they STILL haven’t even got the half of it done. that’s 14 days for the installation + the 30 days period it took them to build it. more than 44 Days!!! I could build a HOUSE with that time!

I called customer support more than once, filed a complaint… and still got nothing, I seriously don’t know what Kind of service they’re giving their customers, but it’s totally far away from the image they pretend to have. I paid KD1,900+ Kitchen I didn’t get, and it’s only a single wall, 4m long open kitchen. One of my Worst Experiences ever!

[UPDATE]

I didn’t see this coming, Around 4 PM I got a random call that I didn’t pick up, however, minutes after that I got a message from that number saying he’s from Abyat and wanted me to specify a time so he could call me to sort my issues with them out. Of course I was half dead back then and just SMSed him back and asked if we could take after fotoor.

True enough, around 8PM I received a call from the same number and to my Surprise it was Mr. Khaled Hassan Abul, Abyat Board Director. I have to say that I did not get any e-mails nor have I been contacted in any way through the blog, whether its a lucky strike or not I have no idea, but the fact that the Board Director himself called me up to talk meant something to me.

Mr. Khaled expressed his apologies regarding the shortcoming of the kitchen department at Abyat and promised a quick and personal followup from his part. I really hope this works out for the best though, and I’m really thankful for Mr. Khaled, whether he’s reading this or not for contacting me personally to follow up on my problem. Will keep you guys posted.